By accepting a quote or scheduling a Job from B&N Enterprises, LLC, you agree to the Terms & Conditions listed below:

This Agreement is entered into by and between B&N Enterprises, LLC (dba BN Commercial Cleaning and Fire Protection), with its principal office located at 9597 Norfolk Ave, Laurel, MD 20723 (hereinafter referred to as the "Company"), and [Client Name and Address] (hereinafter referred to as the "Client"). This Agreement applies to all services provided by the Company.

For terms specific to Fire Protection Services, see Section 14.

1. Acceptance of Estimate

By accepting the estimate provided by the Company, the Client agrees to the terms and conditions outlined in this document. The estimate shall be considered a binding agreement upon acceptance.

2. Term and Automatic Renewal

This Agreement shall commence on the date of acceptance of the estimate (the "Effective Date") and continue for an initial term as specified in the estimate or work order (the "Initial Term"), or if not specified, for a period of one (1) year from the Effective Date. Unless either party provides written notice of non-renewal to the other party at least thirty (30) days prior to the expiration of the Initial Term or any Renewal Term, this Agreement shall automatically renew for successive one (1)-year periods (each, a "Renewal Term") on the same terms and conditions, except that the Company may adjust pricing for Renewal Terms upon thirty (30) days' prior written notice to reflect changes in costs, inflation, or other reasonable factors. The Client may terminate this Agreement during any Renewal Term by providing thirty (30) days' written notice. Early termination during the Initial Term may be subject to applicable fees as outlined in the estimate or Section 6 (Cancellation and Trip Charges). All notices under this section must be sent in accordance with Section 17 (Notices).

3. Termination

In addition to the non-renewal and early termination rights above, the Company may terminate this Agreement immediately upon written notice to the Client for any reason, including but not limited to: (a) the Client's failure to make payment when due; (b) breach of any material term, including maintenance obligations, compliance with laws, or provision of required information (e.g., contact details); (c) creation of unsafe or non-compliant conditions for services; (d) non-compliance with any provision of this Agreement, which may void the Agreement in its entirety; or (e) any other conduct that, in the Company's sole discretion, poses a risk to the Company, its employees, or agents. Upon termination, the Client shall immediately pay all outstanding amounts, including fees, costs, and any damages incurred by the Company.

4. Payment Terms

All jobs are to be conducted on a Cash on Delivery (COD) basis unless different payment terms are explicitly approved in writing by the Company and agreed to by both parties. Any alternative payment arrangements must be documented and approved by the Company prior to the commencement of services.

The Company reserves the right, at its discretion (e.g., for new clients or those with a history of late payments), to require full prepayment of the estimated amount to confirm and schedule the job. This will be communicated to the Client at the time of the estimate or scheduling.

A credit card must be on file for all jobs not under a separate service contract or agreement. Exemptions apply if the Client uses portals such as Coupa, Bill.com, or ResQ. By providing credit card information, the Client authorizes the Company to charge it automatically for services rendered, cancellation fees, past due invoices, or as the primary payment method if requested by the Client. Charges will occur without a grace period in cases of non-payment.

The Client must provide an active and monitored email address for notices, billing, and scheduling, as well as a mobile phone number (not a store landline) for communications.

5. Late Payments, Collections, and Fees

Payments are due as per the agreed-upon terms. Any late payments will incur a late fee of 3% per month on the outstanding balance, accruing from the due date. If a check bounces, the Client must pay a $50 fee, regardless of the financial institution. Late fees will continue to accrue from the original due date, not the bounce date. The Company reserves the right to send past due invoices to collections after 6 months past due. Upon sending to collections, a one-time 18% collection fee will be assessed on the outstanding balance, in addition to accrued late fees. The Client shall be responsible for any reasonable collection costs, including attorneys' fees, incurred by the Company in case of non-payment.

6. Cancellation and Trip Charges

The Company may assess a cancellation or trip charge of $100 per technician scheduled for the job (as determined by job size and listed in the job confirmation) under circumstances where the job cannot be completed due to the Client or location issues, including but not limited to: a. Cancellation of service within 48 hours of the scheduled start time. b. Inadequate access to the Client's building, kitchen, and/or roof. c. Being turned away by a representative of the Client. d. Any other Client-related interference preventing completion. e. Not being able to start the job within 30 minutes of the scheduled start time. No fee applies for cancellations or issues with more than 48 hours' notice. Fees will be charged automatically to the credit card on file.

7. Scope of Work

The services provided by the Company shall be limited to the work explicitly listed on the work order, estimate, or any other mutually agreed-upon document. Any additional work or changes to the scope of work must be documented and agreed upon in writing by both parties. No equipment will be moved without explicit permission from the Client. The Company assumes no liability for damage caused by moving equipment. Cleaning under cooking equipment is not included in any service unless floor cleaning is specifically included in the estimate. Equipment must be moved out of the way by the customer or a representative for these cleanings. If The Company technicians need to move the equipment, we cannot be held liable for any damage made to the equipment while moving them, especially if they do not have wheels or casters, as required. The Company is allowed to use the Client's sinks to clean filters from the hood (if filter cleaning is part of the service) and the Client's mops and buckets to touch up any overspray.

8. Validity of Estimates

Estimates provided by the Company are valid only for 30 days from the date of issuance. Prices are subject to increase without prior notice.

9. Additional Requirements and Pre-Service Responsibilities

a. Access panels in the ductwork must be installed and accessible in accordance with the local authority having jurisdiction (AHJ) and any relevant NFPA code. b. Filter cleaning is not included in the hood cleaning service. The Client must request this service separately. c. The Client must check the seal of the entire ductwork path connected to the system to ensure it is fully watertight before cleaning. Any damage caused by water leaking from the duct or hood cannot be held against the Company. d. The Client must maintain their grease trap with regular cleaning, pumping, and jetting if necessary. If the Client does not have a grease trap or grease waste container, the Client must notify the Company in advance and cover the costs of proper grease disposal. If not notified, the Company will charge the Client afterward based on the costs incurred from the amount of grease disposed. The Company takes precautions to prevent large amounts of grease from entering drains or sinks but is allowed to wash down floors and walls, and any overspray into drains. The Company assumes no liability if drains have issues following cleaning. e. If the Client's kitchen/hood suppression system has not been properly inspected or serviced and tagged with a current compliance tag, the Company cannot be held liable for any system discharge, malfunction, or related issues that occur during or after the service. f. All photos and videos taken by the Company are the property of the Company and may be used in any way, including but not limited to promotional material, AHJ requests, insurance requests, and more. g. All cooking equipment, and any and all systems connected to the equipment, around the equipment, or part of the Scope of Work, must be properly maintained in accordance with the manufacturers requirements, local, state and federal law.

10. Liability, Maintenance, and Indemnification

The Company shall not be responsible for any damage resulting from or caused by water spray or any other part of the cleaning process. The Client agrees that the Company shall not be responsible for damages arising from the short-circuiting of electrical outlets on the floor of the area to be cleaned or within six inches of any surface to be cleaned. The Client agrees to remove all food items, cooking equipment, or any other kitchen items that may be damaged from the area to be cleaned prior to the commencement of services. The Company will take all necessary steps to protect the Client's equipment and prevent any damage to property. However, the Company cannot accept any liability for damage caused to any property in or near the service area at the time of service, including items left in the way or in the cleaning area that are not to be cleaned. The Company cannot be held responsible for any damage or loss of food or food items during the course of services provided. The Client is responsible for removing any such items from the cleaning area. The Company is not responsible for any roof damage or leaks caused by grease on the roof. The Company cannot be held liable for any issues with the entire hood or fan system. If kitchen equipment to be cleaned does not have casters/wheels, and the Client does not move it in preparation or assist the Company in moving it, the Company assumes no liability for moving it to clean the equipment or the area around it. The Client must properly maintain, in accordance with city, state, federal codes, and manufacturer guidelines, all cooking equipment, fridges, hood systems, fans, ductwork, pipes, drains, grease trap systems, and any other related equipment. Non-compliance may void this Agreement. For any claim of damage, the Client must provide the Company with all evidence and maintenance records for the item/equipment in question. The claim will not be considered submitted for review until all requested information is provided. The invoice remains past due and subject to late fees during this process. Any damage to equipment cannot be attributed to the Company's services unless proof of up-to-date maintenance is provided. The Client and/or designated representative acknowledges responsibility for the operating condition of the component parts at the time of inspection or service. Inspections are limited to visual inspection and/or routine testing; any investigation, unscheduled testing, modification, maintenance, or repair is not included.

Indemnification. The Client shall indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to: (a) the Client's negligence, willful misconduct, or breach of this Agreement; (b) the Client's failure to maintain equipment, comply with laws, codes, or manufacturer guidelines; (c) any items left in the service area; (d) out-of-compliance systems or conditions; or (e) any third-party claims related to the Client's property or actions. This indemnification obligation survives termination or expiration of this Agreement.

Limitation of Liability. In no event shall the Company's total liability under this Agreement exceed the amount paid by the Client for the specific services in question. The Company shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to lost profits, business interruption, or loss of data, even if advised of the possibility of such damages.

Insurance. The Client shall maintain, at its own expense, adequate insurance coverage for its property, equipment, and any potential liabilities arising from the services. Upon request, the Client must provide proof of such insurance to the Company.

11. Delays and Responsibility

Any delays caused by the Client due to interference with the work schedule, material delivery, changes in work, or concealed conditions that result in increased costs to the Company shall be at the expense of the Client.

12. Materials Furnished by Others

In the event of materials furnished by others, all such materials shall be delivered to the jobsite not less than twenty-four (24) hours prior to the installation. The Company shall make a requisition with sufficient notice to the provider for such materials. The Company shall bear no responsibility for provider-generated quantities, specifications, suitability for intended use, or timely delivery of such materials and any consequent delay.

13. Compliance with Laws and Regulations

All work performed by the Company will be in accordance with local, federal, and state laws, including NFPA codes. This proposal does not include any changes or modifications that the local AHJ may impose during the plan review and/or inspection process. If the work requires any documentation or reporting to be sent to an AHJ, the cost will be billed to the Client, including a service fee. All hood systems, ducts, fans, and any other attached equipment must be up to code per the local AHJ and fire codes. Any damage caused to the Client due to out-of-compliance systems cannot be attributed to nor liability assigned to the Company.

14. Fire Protection Services

a. If the Client has a monitored fire alarm, the Client must put it in test mode prior to the system inspection. Any extra time added to the job caused by an alarm or fire department dispatch over the allotted 2 hours for a system inspection will be added to the invoice at a rate of $140 per man-hour. b. All kitchen equipment must be turned off at least 30 minutes prior to the scheduled service time. All kitchen equipment and cooking equipment must be cold to the touch. Any delay in work caused by hot equipment is subject to labor costs being assessed. c. Additional parts and labor may be required to complete service outside of the estimated price. No additional work will be completed without authorization from an onsite representative. d. All inspection, maintenance, or any other work done on fire protection equipment will be performed in accordance with relevant NFPA codes and state, local, and federal law. e. The Client and/or designated representative acknowledges responsibility for the operating condition of the component parts at the time of inspection. The inspection service is limited to visual inspection and/or routine testing. Any investigation, unscheduled testing, modification, maintenance, or repair is not included. All information provided is to the best knowledge of the party providing it. Inspections do not guarantee a passing tag but are intended to determine if the system is up to code and in working condition. The Client understands that the inspection they are paying for is solely to assess whether the system is working correctly and compliant with applicable codes; the system may fail the inspection and receive a red tag or non-compliant tag. Payment for the inspection is not contingent on a passing result. f. The Client acknowledges that the Company inspected the fire equipment in its current state/condition. The inspection is limited to the moment of inspection. The Company is not responsible for changes to the equipment or components after inspection and will void the tag if changes are made. g. Hood Suppression System Inspections are valid only for the current equipment type and layout at the time of service. Any change in location, type, or layout voids the tag, and the Company cannot be held liable for damages or fires. h. The Client has 72 hours from job completion to inform the Company of any issues with a suppression system or fire extinguisher that was just installed or serviced. Remedies may include repair at the Company's discretion.

15. Warranty and Satisfaction Guarantee

Every cleaning job comes with a 100% satisfaction guarantee. The Client has 72 hours from job completion to notify the Company of any dissatisfaction. Re-cleaning will be the primary remedy, with discounts or refunds considered on a case-by-case basis at the Company's discretion. No re-cleaning will be performed after 72 hours, as kitchens accumulate dirt quickly, regardless of whether the kitchen is open to the public. This guarantee applies only to cleaning services and is subject to the Client's compliance with this Agreement.

16. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement (except for payment obligations) if such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, or pandemics. The affected party shall notify the other promptly and resume performance as soon as practicable.

17. Notices

All notices required under this Agreement must be in writing. The Client shall send notices via email to the Company's designated address. The Company may send notices via email to the Client's provided address or by leaving notices on-site in bright orange envelopes marked with the Company's logo and "Important Documents." If an email bounces, the Company will call and text the mobile phone number on file. Notices are deemed delivered upon sending (for email) or placement (for on-site).

18. Confidentiality

The Client agrees to keep confidential any non-public information disclosed by the Company, including pricing, which is specific to the Client and its location only and may not be shared with third parties. This obligation is perpetual and survives termination or expiration of this Agreement indefinitely.

19. Dispute Resolution

Any disputes arising from this Agreement shall first be attempted to be resolved through good-faith negotiation. If unresolved, the parties agree to mediation in Maryland before pursuing arbitration or litigation in the courts of Howard County, Maryland.

20. Disclaimer

All information contained herein is provided to the best of the knowledge of the party providing such information.

21. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of laws principles.

22. Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Waiver

No waiver of any term shall be effective unless in writing signed by the waiving party.

24. Assignment

Neither party may assign this Agreement without the other's written consent, except the Company may assign to an affiliate.

25. No Oral Modifications

No modifications, amendments, or waivers of any provision of this Agreement shall be effective unless in writing and signed by both parties. No oral agreements or understandings shall alter or supplement this Agreement.

26. Survival

The following provisions shall survive any termination or expiration of this Agreement: Sections 3 (Termination payment obligations), 5 (Late Payments, Collections, and Fees), 9(e) (Liability for suppression systems), 10 (Liability, Maintenance, and Indemnification, including Limitation of Liability and Insurance), 14(h) (Fire warranty reporting), 15 (Warranty limitations), 18 (Confidentiality), 19 (Dispute Resolution), and any other provisions that, by their nature, should survive (e.g., payment obligations, disclaimers).

27. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, whether written or oral. Any amendments must be in writing and signed by both parties.

By accepting the estimate provided by the Company, the Client acknowledges that they have read, understood, and agree to abide by these updated Terms and Conditions. In case of any questions or concerns regarding these terms, the Client should seek clarification from the Company before accepting the estimate. The Terms and Conditions in this document are to be treated as the most accurate and up-to-date version. All other versions are null and void.